You can return our items in the original packaging within 14 days of receiving the package. You will receive a refund for all items you return. Please note that you will have to pay the return shipping costs yourself, except for customers who paid with Paypal, the return is free (paid by you first and then refunded by Paypal). More info about this can be found here:
Refunds will be made within 14 days after we receive the package and will be made through the same payment method as you paid for the order. Please wait until this period has elapsed before making any enquiries.
Please send your return package to the following address:
DPD Depot - MAVOJADO - JAPO Transport
The return shipment first reaches our return depot in Wernberg-Köblitz and will be forwarded to our central warehouse 1 week later, where the return department will check the goods and instruct the refund for payment. Therefore the refund takes about 2 weeks after the shipment has reached the depot in Wernberg-Köblitz. The refund will be made in the same way as the order was paid.