Terms of service
General Terms and Conditions of Business
1. area of application
The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
These General Terms and Conditions shall also apply to future business relations with entrepreneurs without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.
2. contracting party, conclusion of contract
The sales contract is concluded with MAVOJADO s.r.o., Revolucni 724/7, 110 00 Prague. Czech Republic, Czech Republic, Tel.:+420608860746, Email: firstname.lastname@example.org
With the placement of the products in the online shop, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive another confirmation by email.
A binding contract can also be concluded beforehand as follows:
- If you have chosen credit card payment, the contract is concluded at the time the credit card is charged.
- If you have chosen the payment method PayPal, the contract is concluded at the time of your confirmation of the payment instruction to PayPal.
The language available for the conclusion of the contract is German.
The contract text will not be stored by us.
Upon receipt of the order, the seller's automated system will immediately send the order confirmation to the buyer's email specified in the order or in the shop's web interface (hereinafter "email"). This confirmation email contains the text of the General Terms and Conditions attached. If the email specified by the Buyer and the confirmation of receipt of the order cannot be delivered, the Seller is entitled to cancel the order.
3. delivery terms
Shipping costs are added to the stated product prices. You can find out more about the shipping costs in the offers.
We deliver only in the dispatch way. A pickup of the goods is not possible.
We offer the following methods of payment:
Credit card (Visa / Mastercard / Diners Club).
With the submission of the order you transmit your credit card data to us at the same time. After your legitimation as a legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company and your card is charged.
The payment transaction is processed through the gateway of the payment service provider Stripe.
You pay the invoice amount via the online provider Paypal. You must be registered there or register first, legitimize with your access data and confirm the payment instruction to us (exception: guest access). You will receive further information during the order process. Payment is processed via the gateway of the payment service provider Stripe.
Purchase on account with Klarna
In cooperation with Klarna we offer the purchase on account as a payment option. The payment is processed by our partner Klarna. Please note the payment information sent by Klarna. You can manage all your purchases via Klarna.com or the Klarna app and even pay with just one click. The payment term is 14 days from the invoice date. The invoice is issued when the goods are shipped and sent either by e-mail or together with the goods. The complete terms and conditions for purchase on account can be found here. The online shop does not charge a fee per order when purchasing on account with Klarna. All payment information is included on the KLARNA invoice.
5. right of withdrawal
Consumers have a fourteen-day right of withdrawal.
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must contact us(MAVOJADO s.r.o., Revolucni 724/7 ,110 00 Prague. Czech Republic, Czech Republic, tel:+420608860746, email : email@example.com) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. We recommend buyers to state their full name, the order number and the date of dispatch of the order. You can use the attached sample cancellation form for this purpose, but it is not mandatory.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you withdraw from this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, characteristics and functioning of the goods.
You must return the goods immediately and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract to the following address:
DPD Depot - MAVOJADO - JAPO Transport
The deadline is met if you send the goods before the expiry of the period of fourteen days.
FREE RETOURE when paying by Paypal: Paypal reimburses every buyer from Germany, Austria and Switzerland the return shipping costs (maximum up to 25 euros). Just register here:
Customers who have paid with other payment methods than Paypal have to bear the direct costs of the return shipment themselves, regardless of the value of the goods.
(If you wish to cancel the contract, please complete and return this form).
- To MAVOJADO s.r.o., Revolucni 724/7, 110 00 Prague. Czech Republic, Czech Republic, Tel.:+420608860746, Email : firstname.lastname@example.org
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only in case of paper communication)
(*) Delete where not applicable.
The entire § 5 is not applied to a purchase contract with an entrepreneur within the meaning of § 420 of the Civil Code (hereinafter referred to as "entrepreneur"), although the order confirmation per § 2, which is sent to all buyers, contains a link to the information on how you can withdraw from the purchase contract. Entrepreneurs are only entitled to withdraw as stated in the Civil Code.
6. reservation of proprietary rights
The goods remain our property until full payment.
For entrepreneurs, the following shall apply in addition: We shall retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the goods subject to retention of title with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves insofar as you do not meet your payment obligations.
7. transport damages
The following applies to consumers:
If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
The following applies to entrepreneurs:
The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. Among merchants, the obligation to inspect and give notice of defects regulated in § 377 HGB (German Commercial Code) shall apply. If you fail to give notice of defects as stipulated therein, the goods shall be deemed to have been approved, unless the defect was not recognisable during the inspection. This does not apply if we have fraudulently concealed a defect.
8 Warranty and guarantee
The warranty period is 2 years. The legal liability for defects applies.
Please send us a short description of how the defect occurred. In order to show your defect clearly, please send us several meaningful pictures by email to email@example.com. The defect must be clearly visible.
After receipt of the photos your case will be checked as soon as possible. Within a few days you will receive a feedback from us about the further procedure.
For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for the right of recourse under § 478 BGB remain unaffected.vis-à-vis entrepreneurs, only our own information and the product descriptions of the manufacturer, which were included in the contract, shall be deemed to be an agreement on the quality of the goods; for public statements of the manufacturer or other advertising statements, we assume no liability.If the delivered item is defective, we shall initially provide a warranty to entrepreneurs, at our discretion, by remedying the defect (rectification) or by delivering an item free of defects (replacement delivery).The above restrictions and reductions in time periods shall not apply to claims based on damage caused by us, our legal representatives or agents
- in case of injury to life, body or health
- in case of intentional or grossly negligent breach of duty as well as fraudulent intent
- in the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the scope of a guarantee promise, insofar as agreed
- insofar as the scope of application of the Product Liability Act is opened.
For claims based on damage caused by us, our legal representatives or vicarious agents, our liability is always unlimited.
- in case of injury to life, body or health
- in case of intentional or grossly negligent breach of duty
- in the case of guarantee promises, insofar as agreed insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of material contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
10. dispute resolution
Alternative dispute resolution in accordance with Art. 14 (1) ODR Regulation and § 36 VSBG
The European Commission provides a platform for online dispute resolution (OS), which you can find here http://ec.europa.eu/consumers/odr/.
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
11. final provisions
If you are a businessman, Czech law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.